Client Activation/ CRM Project Manager RetailMichael Page

Our client is a multinational corporation recognised as a leading player in the global market.

Clienteling Tool for Internal and External Boutiques:

• Onboarding and Training: Oversee the onboarding process for new users and provide training on new features.
• Support Management: Handle support tickets related to the platform and ensure timely resolution.
• Feedback and Improvements: Collect user feedback and create change requests to enhance the platform.
• Regular Updates: Participate in monthly/bi-weekly meetings with project owners to discuss progress and challenges.
• Clear Communication: Keep stakeholders informed about project status, updates, and any issues.

Client Satisfaction Initiatives:

• Survey Management: Develop and manage new surveys, including content creation, translation, and testing.
• In-Depth Analysis: Analyze client satisfaction data to uncover insights and create action plans for improvement.
• Regular Updates: Attend monthly/bi-weekly meetings with project owners to review progress and address challenges.
• Clear Communication: Ensure stakeholders are regularly updated on project status and developments.

Performance Monitoring:

• Collaboration with Data Analyst: Work closely with the Data Analyst to track platform performance, identify improvement areas, and share best practices.

• Retail Experience
• Experience in Clienteling and Satisfaction Projects
• Project Management Skills and Analytical Thinking
• Business Oriented
• Experience in Salesforce Service Cloud or Marketing Cloud is a Plus
• Experience with Dashboarding
• Fluent in French and English
• Ability to Work Independently and as Part of a Team
• Proficiency in Project Management Methodologies and Tools