Critères de l'offre
Métiers :
- Customer Service Manager
Expérience min :
- 1 à 5 ans
Compétences :
- English
Lieux :
- Zurich
Conditions :
- Permanent contract
- Full Time
L'entreprise : Michael Page
Our client, a leading international player in the consumer goods industry with modern offices in the Zurich area, is looking for an energetic, open-minded, and ambitious Customer Service Coordinator (a) for a permanent position.
Description du poste
In this position the selected candidate will be responsible for the following task area:
- Ensure a top customer service experience by taking care of specific retailers/customers independently
- Manage, enter and process all incoming orders from your customers, whilst taking fulfillment and stock availability into account
- Monitor the timely finishing and shipping of the orders
- Work very closely with the sales force of your marketing area and the regional offices as well as with the internal departments on site
- Help improve the daily processes and you handle claims and issues
Description du profil
In order to be considered for the role, the selected candidate must have:
- Successfully completed commercial apprenticeship or equivalent
- At least 2-3 years of experience in avery similar, international position in a B2B environment
- Excellent communication skills in English, additional languages are a plus
- Work experience with a common ERP system in order management, and general IT-affinity
- Able to set priorities and manage time efficiently
- Flexible and independent individual with the ability to adapt (agility & flexibility) in a fast-growing environment
- Excellent communication and customer service excellence orientated personality being service and quality minded
- Creative problem-solving and analytical skills
- Structured work approach
- Detail-oriented
Référence : JN-042024-6407189_MP_CH