Critères de l'offre
Métiers :
- Customer Service Specialist
Secteur :
- Food industry
Compétences :
- German
- French
Lieux :
- Geneva
Conditions :
- Permanent contract
- Full Time
L'entreprise : Michael Page
Our client is a dynamic company aiming to expand its brand presence in the Swiss market.
Description du poste
- Assistance to B2B and B2C clients for order placement and provision of comprehensive information
- Efficient management of orders, transactions, and tracking of shipments and deliveries
- Proactive response to customer inquiries about products through various communication channels
- Prompt resolution of customer complaints and issues to ensure satisfaction
- Analysis of customer feedback, interdepartmental collaboration, and generation of reports to improve customer service
Description du profil
- Fluent in both Swiss German and French languages
- Proficient in handling B2B and B2C client interactions and order management tasks
- Excellent customer orientation and problem solving
- Strong communication skills across various channels
- Ability to resolve customer issues promptly and efficiently
- Detail-oriented with the capability to maintain accurate records and provide comprehensive assistance