Customer Care Specialist M/FLHH

The Adecco Group Switzerland

Are you passionate about delivering top-notch customer experience while supporting supply chain and logistics operations? We're looking for a proactive and detail-oriented Customer Service Specialist to join a company specialized in the pharmaceutical sector and contribute to their international success.

Your Responsibilities:

• Act as the primary point of contact for customer inquiries and ensure timely and effective communication via phone, email, and CRM systems.
• Process and manage orders from entry to delivery, including invoicing and after-sales follow-up.
• Collaborate closely with the Supply Chain and Logistics teams to ensure timely product availability and smooth deliveries.
• Coordinate with internal departments (Sales, Finance, Production, and Quality) to provide accurate information to customers.
• Assist in resolving delivery issues, claims, and product returns with a problem-solving mindset.
• Monitor stock levels and delivery schedules to anticipate and communicate potential delays.
• Maintain accurate records of all transactions and customer interactions in the ERP system.
• Support the continuous improvement of customer service and logistics processes.

Your Profile:

• Completed commercial apprenticeship or degree in Business Administration, Supply Chain, or related field.
• Minimum of 7 years of experience in customer service, ideally within an pharmaceutical, MedTech, or FMCG environment.
• Strong understanding of supply chain and logistics processes.
• Fluent in English and French; German is a strong asset.
• Proficient in MS Office (Excel, Outlook); experience with ERP systems (SAP, Oracle, or similar) and CRM tools (e.g., Salesforce).
• Customer-focused, organized, and team-oriented with strong communication skills.
• Ability to manage priorities and stay calm under pressure