Digital Retention Manager (m/f/d)Michael Page

Our client is an international company in Ecommerce sector.

The company is renowned for its innovative approach and market-leading solutions.

• Develop and implement customer retention strategies
• Monitor customer feedback and behavior to inform strategies
• Work closely with the marketing team to design and execute retention campaigns
• Report on key metrics related to customer retention and loyalty
• Identify opportunities to improve customer experience and reduce churn
• Collaborate cross-functionally to drive customer-centric initiatives
• Conduct in-depth analysis of customer data to inform business decisions
• Stay informed on industry trends and best practices in customer retention
• Manage a team of 3 talented people

• Strong understanding of customer retention strategies and tactics.
• Proficiency in data analysis and reporting.
• Excellent communication and collaboration skills.
• Experience in the Ecommerce area
• Proficiency in English and at least one other language.