IT Support Engineer - Financial SectorMichael Page

Our client is an international company within the Financial Services sector.

This position is key to ensuring smooth operations within a high-pressure environment, supporting users. As the go-to person for technical issues, you'll play a critical role in ensuring the IT infrastructure is reliable and secure, while also contributing to the maintenance and administration of servers (SCCM, VM, AD). Strong communication skills in both English and French are required to support a user base.

Key Responsibilities:

• Provide first and second-level support to local and global users, ensuring quick resolution of technical issues.
• Support VIP users with their unique needs, ensuring minimal downtime and prompt assistance.
• Troubleshoot and resolve issues related to hardware, software, network connectivity, and peripheral devices.
• Collaborate with the global IT team to maintain systems and ensure consistent service across locations.
• Assist in the administration of servers and infrastructure, including SCCM, virtual machines (VM), and Active Directory (AD).
• Ensure all incidents and service requests are logged, tracked, and resolved in accordance with SLAs.
• Conduct hardware and software installations, upgrades, and maintenance.
• Provide guidance and training to users to help them maximize system efficiency.
• Assist with system administration tasks as needed and contribute to the continuous improvement of IT processes.
• Participate in on-call support rotations for after-hours assistance, when necessary.

• Minimum 5 years of experience in desktop support within the financial services sector (banking, trading, etc.).
• Strong expertise in Level 2 support with demonstrated problem-solving abilities.
• Experience in server administration tasks, including SCCM, Virtual Machines (VM), Active Directory (AD).
• Strong knowledge of Windows operating systems, Office 365, and other business-critical applications.
• Familiarity with network protocols, troubleshooting, and monitoring tools.
• Ability to handle VIP clients and work under pressure in a fast-paced environment.
• Fluency in both English and French (spoken and written) is mandatory.
• Excellent interpersonal and communication skills, with the ability to explain technical issues clearly to non-technical users.