IT Support Engineer (L1/L2/L3)Michael Page

Our client is an international organization with operations in Switzerland.

• Deliver tiered technical support for various IT-related requests.
• Set up, configure, and maintain computer systems, networks, and peripheral devices.
• Diagnose and resolve hardware and software problems effectively.
• Monitor system logs to identify patterns and address underlying issues.
• Document support cases, ensure timely follow-ups, and escalate when necessary.
• Support users with application and desktop issues, both onsite and remotely.
• Assist with system security and governance initiatives.
• Oversee user account management, including setup, updates, and deactivations.
• Build positive working relationships with end-users and colleagues.
• Communicate effectively with users to understand, replicate, and resolve issues via phone, email, or remote access.
• Participate in ongoing training and development to stay updated on new technologies.
• Conduct regular maintenance and system checks as needed.
• Follow internal processes and suggest enhancements for better efficiency.
• Ensure compliance with relevant internal standards and documentation requirements.

• Degree in IT, computer science, or related discipline.
• Certifications in IT-related areas (e.g., Microsoft, Cisco).
• Proven experience in a technical support or helpdesk role.
• Familiarity with various operating systems, hardware setups, and network configurations.
• Hands-on experience with administering Windows OS, managing Active Directory, Group Policies, Office applications, and helpdesk software.
• Familiarity with mobile device management and video conferencing tools.