Critères de l'offre
Métiers :
- IT Support Engineer
Expérience min :
- 6 à 10 ans
Lieux :
- Nyon
Conditions :
- Permanent contract
- Full Time
L'entreprise : Michael Page
Our client is an international organization with operations in Switzerland.
Description du poste
- Deliver tiered technical support for various IT-related requests.
- Set up, configure, and maintain computer systems, networks, and peripheral devices.
- Diagnose and resolve hardware and software problems effectively.
- Monitor system logs to identify patterns and address underlying issues.
- Document support cases, ensure timely follow-ups, and escalate when necessary.
- Support users with application and desktop issues, both onsite and remotely.
- Assist with system security and governance initiatives.
- Oversee user account management, including setup, updates, and deactivations.
- Build positive working relationships with end-users and colleagues.
- Communicate effectively with users to understand, replicate, and resolve issues via phone, email, or remote access.
- Participate in ongoing training and development to stay updated on new technologies.
- Conduct regular maintenance and system checks as needed.
- Follow internal processes and suggest enhancements for better efficiency.
- Ensure compliance with relevant internal standards and documentation requirements.
Description du profil
- Degree in IT, computer science, or related discipline.
- Certifications in IT-related areas (e.g., Microsoft, Cisco).
- Proven experience in a technical support or helpdesk role.
- Familiarity with various operating systems, hardware setups, and network configurations.
- Hands-on experience with administering Windows OS, managing Active Directory, Group Policies, Office applications, and helpdesk software.
- Familiarity with mobile device management and video conferencing tools.
Référence : JN-102024-6559814_MP_CH