Director of Operations - Global Role - Hospitality MNCMichael Page

A dynamic organization driving excellence while also operating an innovative hospitality platform that develops and manages hotels and resorts across diverse global locations with a strong pipeline for future growth.

Reporting to the CEO you will be responsible for

• Execution of the Group's operations strategy to enhance market positioning, operating profits and service levels tailored to region-specific needs
• Provide direction to GMs to develop annual business plans, KPIs and capital expenditure plans ensuring alignment with corporate strategy and compliance with Group standards
• Guide in strategy implementation by tracking properties KPIs against targets
• Direct the preparation and consolidation of the operations budget and identify opportunities for improvement
• Lead the development and implementation of operations policies, systems, processes and procedures to ensure world class service delivery and innovation
• Collaborate with GMs to implement LQA standards and competitive LQA score achievements

• Reports to the CEO.
• Must hold a Six Sigma Black Belt qualification.
• Demonstrated leadership experience in one of the following:
  • General Manager or Senior Hotel Manager role, transitioning into an operations-focused position.
  • Operations Director level with a proven track record.
• Experience managing a portfolio of luxury brands, aligning with the Group's positioning.
• Flexibility for remote working, with no requirement to relocate to the UAE.