Junior IT Support (L1)Michael Page

Our client is an international stakeholder within the trading sector.

• Working as part of a team to manage the IT Service desk and to provide face to face technical support to colleagues
• Investigate and resolve users' queries in a professional and empathetic manner
• Engage with users after initial diagnosis and ensure all relevant data has been gathered
• Gather all relevant information and ensure all necessary data has been provided for troubleshooting
• Ensure all users' tickets are logged into the support desk system
• Resolve and close tickets in a timely manner
• Keep the user updated on progress at all times
• Escalation of complex tickets to the appropriate senior member of the team
• Engage in training opportunities to further develop skills and knowledge in key areas such as desktop support networking, and operating systems
• Maintain a flexible approach to work schedule with early starts and late finishes as rotating patterns, subject to business requirements plus an element of on-call support in the evenings and weekends (on rare occasions)
• Oversee stock levels to ensure accuracy of records and maintaining stock levels to meet the office needs
• Incident resolution across all sites and for colleagues working remotely
• Provide cover and working closely with IT Procurement to respond to purchasing requests and queries
• Request quotes from suppliers, raise requisitions and purchase orders in line with business requirements
• Ensure on-going system updates, and maintenance of hardware and software
• Other ad-hoc IT duties

• Excellent verbal and written communication skills (B2/C1 English level required, as well as French)
• Passionate about all things IT related and quick to learn
• Ability to work well individually or as part of a team
• Troubleshooting skills especially at network, printer, copier and computer level
• Good understanding of how a helpdesk operates
• Good understanding of Microsoft Windows 11, 10 and Office 365
• Experience with Microsoft Active Directory
• A good working knowledge of web applications, networks, protocols and emails (SMTP, POP3, and Exchange)
• A good understanding of TCP/IP Networking and experience with DHCP, DNS and VPN
• A good understanding of all handheld peripherals, e.g. IPad, IPhone, Android, etc. would be desirable
• General knowledge of the basic concepts of network infrastructure
• Patching of network cables
• A basic knowledge of PC hardware with experience of diagnosing problems
• Installing new hardware and upgrading existing applications